At Imperial Phone, we are committed to protecting your privacy. Our services include providing landline connections and equipment such as cordless phones and analog telephone adapters (ATAs) across America. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

A. Personal Information

When you sign up for our services, we may collect:

• - Your name
• - Contact information (phone number, email address, mailing address)
• - Payment information (credit card details, billing address)

B. Service Usage Information

We collect information about how you use our services, including:

• - Call logs (time, duration, and destination of calls)
• - Internet Protocol (IP) addresses
• - Device information (model, serial number)

C. Technical Information

We may collect technical data regarding your interaction with our services:

• - Cookies and similar tracking technologies
• - Data on system performance and errors
• - Customer support interactions

2. How We Use Your Information

A. Service Provision

• - To set up and manage your account
• - To process payments and provide customer support
• - To enhance and personalize your user experience

B. Service Improvement

• - To analyze usage patterns and improve service quality
• - To upgrade and maintain our infrastructure
• - To develop new products and features

C. Marketing and Communication

• - To send you promotional offers and updates about our services
• - To conduct surveys and obtain customer feedback

3. Information Sharing and Disclosure

A. Third-Party Service Providers

We may share your information with third-party vendors who assist us in service delivery, including:

• - Payment processors
• - Technical support providers
• - Marketing agencies

B. Legal Compliance

We may disclose your information if required by law or in response to legal processes, including:

• - Court orders
• - Regulatory requests
• - Other lawful requests by public authorities

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

4. Data Security

A. Protective Measures

We adopt various security measures to protect your data, including:

• - Encryption technologies
• - Firewalls and secure servers
• - Access control protocols

B. Data Retention

We maintain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

5. Your Rights and Choices

A. Access and Update

You have the right to access and update your personal information by contacting our customer support.

B. Opt-Out Options

You may opt out of receiving marketing communications by:

• - Following unsubscribe instructions in emails
• - Adjusting your communication preferences in your account settings
• - Contacting customer support

6. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

10. Effective Date

This Privacy Policy is effective as of 26thJuly'24.

Your privacy is important to us at Imperial Phone. We are dedicated to safeguarding your personal information and providing a secure and trustworthy service. By understanding our privacy practices, you can make informed decisions about using our landline services and equipment. Thank you for choosing Imperial Phone.